Contact Center Specialist
Location: Dallas, TX | Onsite (First 2 Weeks), Remote Thereafter
COMPENSATION & SCHEDULE
• $17.50/hour
• Monday–Friday | Flexible between 7:00 AM – 7:00 PM
• W2 | Contract-to-Hire (3–6 months, potential to convert to FTE)
ROLE IMPACT
Support one of Dallas’ leading healthcare systems by serving as the first point of contact for patients and families. In this role, you’ll ensure smooth and efficient scheduling, registration, and communication processes—delivering compassionate service that directly impacts patient care.
KEY RESPONSIBILITIES
• Answer high-volume inbound calls and digital requests for appointment scheduling, rescheduling, and cancellations
• Perform patient registration including demographic and insurance verification using EMR systems
• Provide detailed appointment instructions and pre-visit information to patients and family members
• Route calls and messages appropriately to departments or clinical providers
• Calmly de-escalate patient concerns and escalate urgent matters as needed
MINIMUM QUALIFICATIONS
• 2+ years of call center or customer service experience (preferably in healthcare)
• High school diploma or GED
• Accurate data entry and clear communication skills
• Demonstrated job stability (no frequent short-term roles)
• Flu shot required for this specific role
• Must pass background check, drug screening, and skills testing
CORE TOOLS & SYSTEMS
• Web-based EMR and scheduling platforms
• Microsoft Outlook, Excel, Word
• Call center software and ticketing systems
PREFERRED SKILLS
• Knowledge of medical terminology
• Experience in high-volume, fast-paced healthcare environments
• Hospital or clinic-based call center background
LEGAL NOTICE
By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from CornerStone and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at:
Were seeking a Certified Medication Aide to join our growing team! Reliability, trustworthiness and consistency with regard to attendance is extremely important to this job. The ability to regularly and timely attend work, cooperative and politely work and deal with others...
...Only apply if you have paid, professional house cleaning experience. We have client jobs in all Santa Cruz County areas. Apply today at Successful service providers can make $1,150+ a week. Apply at You set your own rates; you are the boss You determine...
...Our client is seeking an experienced Aviation Project Manager to deliver civil engineering projects for aviation clients, including airside and landside operations. The successful candidate will manage project planning, scope, schedule, budget, risk management, team coordination...
Telestream, a leader in video streaming and workflow solutions, is seeking a talented Graphic Designer & Social Media Specialist to join our dynamic marketing team. This role is pivotal in enhancing our brand's visual identity while effectively engaging with our audience...
...opportunities to expand your horizons and be part of a community dedicated to making a difference. Now hiring an LPN Student Nurse Extern! This is a flexible per diem position and a great opportunity for a current LPN student wanting to pursue a career within the...